Track your shipment.
Enter your order identifier and email to inspect real-time courier milestones, or link this purchase to unlock permanent member discounts.
How to track your NXSTUDIO order
Every NXSTUDIO order ships with an order identifier in the format NX-0000. It appears at the top of your confirmation email and in your member console. Enter that identifier together with the email address you used at checkout — both must match the order, which is why a correct identifier with a different email returns no result.
The lookup reads live courier milestones straight from the shipment record. Nothing is cached and no demo data is shown: if the panel returns a result, it is your real dispatch history.
What each fulfilment stage means
- Order received — payment captured and the order is queued for packing. Normally within a few hours.
- Packing — your piece is wrapped. 1/64 dioramas ship in a double-walled box with corner guards; carded diecast models are protected so the blister does not crease.
- Dispatched — handed to the courier and a tracking number is assigned. This is the first stage with a courier reference to copy.
- In transit — moving through the courier network. International shipments can sit at a hub for several days without a new scan; that is normal and not a problem.
- Out for delivery — with your local courier.
- Delivered — signed for or left per your local courier's rules.
Typical delivery times
Handling takes 1–2 business days. Tracked international shipping then takes about 7–14 business days depending on destination and customs. Standard tracked shipping is free on orders over US$100; below that a flat US$8.00 applies. Express is priced by weight at checkout. Import duties and taxes, where they apply, are set by your own customs authority — see the shipping & duties guide for the countries we have measured.
If your lookup returns no result
Check the following in order — these cover almost every failed lookup:
- The identifier is the full NX-0000 reference, not the courier's tracking number.
- The email matches the one used at checkout exactly. A different address, even a work address for the same person, will not match.
- Allow a few hours after ordering. An order that has just been placed may not be in the dispatch record yet.
- Check the spam folder for the confirmation email, or sign in and open your member console, which lists every order on the account.
Still stuck? Write to [email protected] with the order identifier and we will look it up directly. Order and shipping questions are answered within one business day.
Tracking as a member
Signing in links the order to your account, so tracking moves into the member console and stops depending on the email address. Membership also carries the points and tier discounts described on your account page.