Contact NXSTUDIO
Questions about a model, a diorama, or an order? Our support team replies to every message — usually within one business day.
Email [email protected] with your order number (if you have one) and a short description. For shipping and customs questions, check the shipping guide first — most answers are there.
Customer support
Quick answers to common questions
Where is my order?
Every order has a tracking number. Enter it on the tracking page to see live carrier milestones.
Shipping costs and delivery time
Rates are weight-based and confirmed at checkout. Most parcels ship within 7–14 business days. See the shipping guide.
Customs duties and import taxes
Import duty is prepaid at checkout for the United States, the European Union, Turkey and Indonesia, so nothing further is due at delivery for those destinations. All other destinations are shipped duty-unpaid and any border charge is the recipient's responsibility. See the shipping & duties guide for details.
Returns and damaged items
All sales are final per our refund policy. If a shipment arrives damaged, contact us within 48 hours of delivery for carrier insurance support.